Service & Support

Delivery is just the beginning

From site survey to calibration, from repair to training — our in-house engineers cover the full equipment lifecycle, keeping every inspection line online.

What we do

Eight stages, one unbroken service chain

Four delivery steps and four lifecycle services together cover the entire life of your equipment.

Delivery assurance

Site survey
Before kickoff, our engineers verify site conditions against the process drawings and calibrate the layout to reality.
Construction guidance
We brief contractors on drawings and critical processes, assist with layout marking, and answer questions on site.
Installation
Certified engineers handle inventory, positioning and leveling, cabling and pneumatic hookups on the agreed schedule.
Calibration
Once installed, we commission and pre-calibrate the line so it passes third-party verification on the first visit.

Lifecycle care

Connectivity
Regulatory network hookups and data uploads, with protocol onboarding developed in advance for a first-time-right connection.
Training
On-site training for your equipment leads — maintenance, self-calibration and operation — plus systematic courses at our HQ.
Maintenance
Scheduled on-site care for mechanical and software systems throughout the warranty and maintenance period.
Repair
A resolution plan within 2 hours of a fault: remote diagnosis, emergency software fixes, guided self-repair, or an on-site visit.

Our promise

Accountable for every response

Global service
A service network across major markets, with the same standard overseas.
24/7 response
Always-on channels and a resolution plan within 2 hours of any fault.
Dedicated team
In-house installation and R&D engineers — never outsourced support.
Remote and on-site
Remote diagnosis first, engineers on site whenever needed.
Service with heart
Every visit is treated as the start of a long-term partnership.
Customer care
Scheduled follow-ups after delivery, with parts and upgrades handled in one place.

After-sales team

Meet the engineers behind your line

Every engineer is trained through complete line installation and verification workflows.

Chen Zhiming

After-sales Director

Coordinates global delivery and support scheduling, with over a hundred inspection lines delivered.

Li Guodong

Senior Installation Engineer

Specializes in full-line installation and process calibration, often stationed on overseas projects.

Wang Qihang

Electrical Commissioning Engineer

Owns control-system tuning and fault diagnosis, holder of our fastest remote-response record.

Sun Liqun

Software Support Engineer

Focuses on inspection software and network integration, leading multilingual on-site deployments.

Liu Siyuan

Field Service Engineer

Covers maintenance and scheduled inspections, fluent in the mechanics of every bench type.